terms & conditions
General Terms and Conditions (GTC)
1. General Provisions
All deliveries and services are provided exclusively based on the following General Terms and Conditions (GTC). By placing an order, the customer expressly agrees to these terms.
All deliveries and services are provided exclusively based on the following General Terms and Conditions (GTC). By placing an order, the customer expressly agrees to these terms.
2. Offers and Quotations
Our offers are subject to change and non-binding. An offer does not constitute a legal obligation on our part until a contract is concluded. The customer’s acceptance of an offer is subject exclusively to the following Sales and Delivery Conditions.
Our offers are subject to change and non-binding. An offer does not constitute a legal obligation on our part until a contract is concluded. The customer’s acceptance of an offer is subject exclusively to the following Sales and Delivery Conditions.
3. Cost Estimates
Cost estimates are prepared to the best of our knowledge; however, no guarantee is given for their absolute accuracy. Should cost increases exceeding 15% occur after the order is placed, 3d-printz.at will notify the customer immediately. Unavoidable cost overruns of up to 15% do not require separate notification and may be invoiced without further consultation.
Cost estimates are prepared to the best of our knowledge; however, no guarantee is given for their absolute accuracy. Should cost increases exceeding 15% occur after the order is placed, 3d-printz.at will notify the customer immediately. Unavoidable cost overruns of up to 15% do not require separate notification and may be invoiced without further consultation.
4. Invoicing and Billing
Invoices are issued based on the data provided by the customer in the online shop. By placing an order, the customer confirms the accuracy of this information. 3d-printz.at is not responsible or liable for any incorrect information provided by the customer.
Invoices are issued based on the data provided by the customer in the online shop. By placing an order, the customer confirms the accuracy of this information. 3d-printz.at is not responsible or liable for any incorrect information provided by the customer.
5. Payment Terms
Invoices are due upon issuance or receipt and must be paid immediately, depending on the selected payment method.
Invoices are due upon issuance or receipt and must be paid immediately, depending on the selected payment method.
6. Retention of Title
All goods remain the property of 3d-printz.at until full payment has been received. In the event of a breach of contract, particularly default of payment, 3d-printz.at is entitled to reclaim the delivered items. In such cases, the buyer is obliged to return the goods.
All goods remain the property of 3d-printz.at until full payment has been received. In the event of a breach of contract, particularly default of payment, 3d-printz.at is entitled to reclaim the delivered items. In such cases, the buyer is obliged to return the goods.
7. Right of Withdrawal and Returns
Customers who are consumers within the meaning of the Consumer Protection Act (KSchG) may withdraw from a distance selling contract or a contract declaration within fourteen (14) working days (excluding Saturdays) of receiving the delivery.
Customers who are consumers within the meaning of the Consumer Protection Act (KSchG) may withdraw from a distance selling contract or a contract declaration within fourteen (14) working days (excluding Saturdays) of receiving the delivery.
Exclusions from the Right of Withdrawal:
- Custom-made and Individual Products: This includes items defined via a configurator that deviate from the standard product, as well as objects created or modified specifically for the customer’s printing order.
- Digital Content: The right of withdrawal does not apply to digital downloads (e.g., STL files, Stepfiles) once the download process has started or the file has been made available to the customer, as these are non-returnable by nature.
To exercise this right, it is sufficient to return the goods within the specified period. In the event of a withdrawal, a full or partial refund of the purchase price will only be issued upon receipt of the returned goods. The customer bears the direct costs of returning the goods. The entire scope of delivery must be returned in adequate packaging. We reserve the right to deduct an amount from the refund for usage or depreciation if the goods show signs of visible use.
8. Complaints and Defects
Please inspect the goods immediately upon receipt. Defects must be reported to 3d-printz.at in writing and in detail within eight (8) days of delivery. Other forms of notification are invalid. If a notice of defect is submitted, the goods must be held available for inspection. Claims for damages of any kind, including those for late delivery, are excluded.
Please inspect the goods immediately upon receipt. Defects must be reported to 3d-printz.at in writing and in detail within eight (8) days of delivery. Other forms of notification are invalid. If a notice of defect is submitted, the goods must be held available for inspection. Claims for damages of any kind, including those for late delivery, are excluded.
9. Warranty and Limitation of Liability
Due to Austrian trade law regulations, we explicitly state the following:
Due to Austrian trade law regulations, we explicitly state the following:
- 3D-Printed Objects: No guarantee or warranty claims can be asserted for objects or products produced via 3D printing. The buyer is liable for any damage resulting from the improper use of printed objects.
- Intended Use: 3d-printz.at (Owner: Patrick Bartl) assumes no liability if printed objects or products are used for any purpose other than their intended use as „models“ or „display objects.“
- Electronic Data (STLs/Stepfiles): Digital models provided in our shop are intended solely for modeling and visualization purposes. Any other use, such as the production of physical objects on third-party devices (3D printers), is not the intended purpose of the file sale. 3d-printz.at assumes no liability for damages resulting from the handling or use of these digital files.
10. Place of Jurisdiction
The place of jurisdiction and performance is the registered office of 3d-printz.at in Austria. Austrian law applies.
The place of jurisdiction and performance is the registered office of 3d-printz.at in Austria. Austrian law applies.